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After-sales Service

　　Combination of modern hi-tech and banking operation results in the most significant feature of modern financial service. As a technology-intensive corporation dedicated in informatization of financial industry, we are making continuous effort in improving the service system, pursuing excellence and progress with corporate mission of providing quality service to customers.
1. Commissioning standard
　(1) The company will take charge of installation and commissioning of the equipment as per customer’s requirement, and will meet reasonable requests of the customer in respect of time frame, commissioning site and other requests.
　(2) The company guarantees that all machines installed and commissioned meet the terms stated in purchase order and all technical specifications.
　(3) Upon completion of on-site installation, the company will provide free training course to customer’s personnel.

2. Terms of Maintenance
　(1) One-year warranty and life-long service available;
　(2) Timely response to customer’s request, and routine customer interview;
　(3) To customer’s telephone request, we warrant that serviceman will respond within 24 hours and show up on site within 48 hours to serve.

3. Service assurance
　(1) The customer may call local service center of our company for warranty service and maintenance;
　(2) Marketing Center of our company is always available to answer customer’s question.

4. Service items
　(1) “Enterprising and customer-orientation” is our service philosophy. Start Deyin’s personnel is ready to provide service warmheartedly.
　(2) Perfect quality service system for your confidence in purchasing Start Deyin equipment.
　(3) Excellent product quality and strict ex-factory inspection system assure your satisfaction to the product.
　(4) Industrious and meticulous service staff offers all-way-round maintenance to your equipment.

5. Guarantees
　(1) Strict: strict ex-factory QC to assure each set of equipment complying with quality standard.
　(2) Rapid: rapid response to customer’s comments with service of 100% satisfaction.
　(3) Accuracy: Excellent technicians are dispatched for site service to meet customer’s urgent request.
　(4) Excellence: We guarantee 100% customer satisfaction rate.

6. Information Feedback
　(1) Our service center will dispatch technician to offer routine door-to-door service and collect user’s 　　information and comments, and all data will be filed at the company for further tracing.
　(2) The special personnel of company’s Marketing Center will take charge of collecting and processing user’s 　　information and providing consulting service, and all fundamental questions will be answered with great 　　patience.

　　The company guarantees that DY-2000B Fake Proof Count Machine works accurately with high reliability under correct operation process, and the company will indemnify any loss due to detection and/or counting omission with equal value.

Beijing Deyin Financial Equipment Ltd.　All rights reserved

Address：F/L 3,Baixin Building,No.12 of South Street,Zhongguancun,Haidian,Beijing (100081)
TEL：010-87444080　　FAX：010-83619110
E-mail：caimaol@vip.sina.com

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